akg Casino & Sportsbook Data Care

This page describes what we collect when you use akg and how we keep that data protected. We take your privacy seriously because our platform operates on trust—account holders fund their balances, place bets on Liga 1 and Champions League fixtures, and access live-dealer games through our service. Your personal information, payment details, and betting history are sensitive; we encrypt, segregate, and limit access to them according to standard industry practices.

We do not sell your data to marketers or brokers. We do not share your betting preferences with third parties without your explicit permission. We do collect certain information necessary to operate akg—your name, email, payment method details, and account activity—because we are required by law to verify your identity and prevent fraud. This policy explains what we collect, how we use it, and what rights you have regarding your information.

Our privacy commitments apply whether you access akg via web browser, mobile app, or desktop client. They remain consistent across all jurisdictions where we operate, subject to local data-protection laws. If you have specific questions about your data or how we handle it, our support team responds via email or chat.

What data we collect on akg

We collect information in three categories: account registration, payment processing, and activity logging.

Account registration data

When you create an akg account, we collect your email address, chosen password (hashed for security), full name, and date of birth. We also collect your phone number for account recovery and support contact. For identity verification (required before larger withdrawals), we request a photo of your national identity card, passport, or driver's license, and a recent utility bill or bank statement showing your residential address. We store these documents securely and retain them for the duration of your account plus a legal retention period afterward.

Payment method data

We collect the payment method details you provide—your DANA, e-wallet, or mobile banking account identifiers, your local payment or online payment user information, your e-wallet code, or your bank account details (for mobile banking, local payment, online payment, or e-wallet transfers). We do not store full card numbers or banking credentials in plaintext; instead, we tokenize sensitive payment data and store only tokens. Our payment processors (third-party vendors) handle actual settlement; we do not retain copies of full payment credentials on our servers.

Activity logging

We log every action on akg: login timestamps, bet placements, game play sessions, deposit and withdrawal requests, and live-dealer table participation. We record IP addresses, device identifiers, and browser information. This logging serves fraud prevention, dispute resolution, and regulatory compliance. We retain activity logs for a minimum of five years (or as required by law in your jurisdiction) so we can answer questions about your account history and settle disputes transparently.

How we use your data on akg

We use collected data for five primary purposes: account verification, payment processing, legal compliance, fraud prevention, and service improvement.

Account verification and fraud prevention

We use your identity documents and address information to verify you are who you claim to be. This prevents account takeover and money laundering. We cross-reference your details against public databases and internal fraud flags. If we detect unusual activity—such as multiple rapid login attempts from different countries or withdrawal requests to an address different from your verified one—we flag the account and may contact you to confirm legitimacy.

Payment processing

We share your payment details (tokenized) with our payment processors to execute deposits and withdrawals. These vendors operate under contracts requiring them to protect your data and use it only for settlement. We do not authorize them to retain your information beyond what is necessary to process your transaction.

Legal and regulatory compliance

We may disclose your information to law enforcement, tax authorities, or gambling regulators if required by law. Our jurisdiction-restricted access means we already screen users to prevent access from prohibited areas; we maintain records to prove we comply with these boundaries. We also preserve records to respond to court orders or regulatory investigations.

Service improvement

We analyse aggregate (anonymised) betting patterns, game preferences, and platform performance to improve akg. For example, if we notice that Liga 1 markets experience high volume during certain match timeslots, we allocate more computing resources to those windows. We do this analysis on aggregated data, never on individual account details.

Cookies and tracking

We use cookies to maintain your login session, remember your preferences (such as preferred currency or language), and track your navigation within akg. We do not use cookies to track you across other websites. You can disable cookies in your browser, but doing so may prevent akg from functioning properly (e.g., you may be logged out frequently). We do not use third-party analytics vendors that build profiles of you across the internet.

We collect and retain data only to the extent necessary to operate akg fairly, settle bets transparently, and comply with law. We do not monetize your attention or behaviour through data sales.

Your rights and our obligations on akg

Depending on your jurisdiction (Jakarta, Bandung, Surabaya, Medan, or other supported Indonesia regions), you may have certain rights over your data. Where applicable data-protection laws apply, we honour them.

Right to access and portability

You have the right to request a copy of all personal data we hold about you. Contact our support team via email or chat, and we will compile your data and provide it in a readable format (typically PDF or CSV) within 30 days. We do not charge for this request unless it is excessive or repetitive.

Right to correct or delete

If your personal information is inaccurate, we will correct it at your request. If you wish to delete your account and associated data, we can do so subject to regulatory retention obligations. For example, if we are required by law to retain your identity documents for five years for anti-money-laundering purposes, we cannot delete them before that period expires. However, we can anonymise other data (such as your email address) upon request once the retention period ends.

Right to opt out of marketing

We may contact you via email or SMS about account security, payment confirmations, and regulatory announcements. These are mandatory (you cannot opt out without losing account access). However, if we send promotional emails about new games or markets, you can opt out by clicking the unsubscribe link in those emails. We will honour your preference within 24 hours.

Data breaches and incident response

If we discover that your data has been compromised—for example, through unauthorized access to our servers or theft of a payment processor's files—we will notify you without unreasonable delay. We will explain what data was affected, what steps we have taken to secure it, and what steps you should take (such as changing your password or monitoring your bank accounts). We will also notify relevant regulators and authorities as required by law.

Data storage and international transfer

Our servers may sit outside your jurisdiction (Indonesia). Where we store data internationally, we ensure that storage locations meet or exceed data-protection standards equivalent to those in your home jurisdiction. We do not transfer your data to countries with weak data-protection laws without contractual safeguards. If you have concerns about where your data is stored, contact our support team for specifics.

Third-party processors and partners

akg works with third-party vendors to deliver our service. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions), cloud infrastructure providers (who host our servers), email delivery vendors (who send you account confirmations), and support platforms (who help our team respond to your messages). Each vendor signs a data-processing agreement committing them to protect your data and use it only for the services they provide. We do not allow vendors to retain or repurpose your data.

Contact us about privacy on akg

If you have questions about how we handle your data, concerns about a specific privacy practice, or wish to exercise your rights (access, correction, deletion), contact our support team:

• Email: our support team responds to privacy inquiries within 7 business days.
• Chat: use the in-app chat to ask real-time questions about data handling.
• Phone: our English-speaking team can discuss privacy concerns directly.

We take all privacy inquiries seriously and will not penalise you for exercising your rights. If you file a formal complaint with a data-protection authority in your jurisdiction, we will cooperate fully with their investigation.